Privacy Policy

Moore Services Contact Center is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our contact center services, including phone calls, SMS text messages, and web chat.

Information We Collect

• Phone numbers and contact information you provide when reaching out to us
• Call recordings made during phone interactions with our agents
• SMS messages sent to and from our contact center numbers
• Chat transcripts from web-based chat sessions
• Voicemail recordings left for our agents
• General information about your inquiry or support request

How We Use Your Information

• Provide customer support and respond to your inquiries
• Route calls and messages to the appropriate agents
• Maintain records of interactions for quality assurance
• Train our agents and improve service quality
• Comply with legal and regulatory requirements
• Send follow-up messages related to your support request

SMS Messaging

When you text one of our contact center numbers, you consent to receive SMS responses from Moore Services agents. Message and data rates may apply. You can opt out at any time by replying STOP. Reply HELP for assistance.

We do not share your phone number or SMS message content with third parties for marketing purposes.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with service providers who assist us in operating our contact center, when required by law, or to protect the rights and safety of Moore Services or others.

Data Retention

We retain call recordings, SMS logs, and chat transcripts for up to 12 months unless a longer retention period is required by law.

Security

We implement appropriate technical and organizational measures to protect your information. All communications with our contact center are transmitted over encrypted connections.

Your Rights

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal requirements
• Opt out of SMS communications by replying STOP

Contact Us

Moore Services Contact Center — moorecontactcenter.com

SMS Communications

Moore Services Contact Center may send SMS text messages to users who have explicitly opted in to receive such communications. By checking the SMS consent checkbox on our contact form, you agree to receive text messages from Moore Services Contact Center regarding your inquiry, support updates, and appointment confirmations.

• Message and data rates may apply.
• Message frequency varies based on your inquiry.
• Reply STOP at any time to opt out of SMS messages.
• Reply HELP for assistance.
• SMS consent is not required to receive services from Moore Services.
• We do not share your phone number or SMS consent data with third parties for marketing purposes.
• For support, contact us at info@moorecontactcenter.com or (832) 852-0218.