Agent Desktop

Your Calls.
Elevated.

The Moore Agent desktop app gives your team a dedicated, professional call handling experience — full SIP audio, instant notifications, and seamless integration with Moore Services.

Installers being prepared. Contact your administrator for access.

SM
Sara M.
SIP: mooreccagent1
● Incoming Call
(281) 570-7789
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Features

Built for the Modern
Contact Center Agent.

📞
Full SIP Audio
Crystal clear calls via standard SIP. Dedicated audio path means reliable, professional quality on every call.
🔔
Instant Notifications
Incoming calls flash your taskbar and show alerts instantly. Never miss a call even when the app is minimized.
📌
Always On Top
Pin the app above all windows so it's always visible and ready. Perfect for agents managing multiple tasks.
🔄
Hold & Transfer
Place callers on hold, transfer to colleagues, and manage active calls with full call center controls.
📋
Call History
View and redial recent calls directly from the app. Full integration with Moore Services call log and reporting.
⚡
Lightweight
Minimal resource usage. Runs quietly in the background, ready when you need it with no performance impact.
Installation

Up and Running in
Minutes.

1

Download the app

Click the Download for Windows button above. The app is a single portable .exe file — no installation required. Save it anywhere on your computer.

2

Run the app

No installation needed. Double-click Moore Agent 1.0.0.exe to launch. Save it to your Desktop for easy access — just double-click each time you start work.

3

Connect with your credentials

Enter your Moore Services server URL (https://moorecontactcenter.com), your agent email, and password. The app handles SIP configuration automatically.

4

Start taking calls

Set your status to Available and you're ready. Inbound calls ring the app directly. Make outbound calls from the built-in dialpad.