Dashboard
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Answered today
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Missed today
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Open chats
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Avg handle time
Live Agents
| Agent | Role | Extension | Status | Skills |
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Calls by Skill — Today
| Skill | Calls |
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Skills
Unavailable Statuses
Agents
| Name | Role | Extension | Status | Skills |
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Reports
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Call Volume by Day
Calls by Hour of Day
Calls by Queue / Skill
By Agent
By Disposition
Survey Results
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Survey Settings
Survey Message
Thank You Message
⏱ After Call Work (ACW)
When enabled, agents enter ACW after each call ends.
Enable ACW
Agents automatically enter ACW after calls
📢 Announcements
Schedule messages that play to callers when they dial in.
No announcements yet
🔀 IVR Builder
Click a phone number to configure its IVR menu.
SMS Messages
Select a conversation
Live Queue
| Caller | Waiting | Queue | Loops |
|---|---|---|---|
| No callers in queue | |||
Voicemails
| Time | From | Listen |
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Number Routing
Map each Twilio phone number to a skill queue. Calls on that number are routed to agents with that skill.
| DID | Label | Routed To Skill | Welcome Message |
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Call Log
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| Time | Direction | Caller | DID | Skill | Agent | Duration | Disposition | Recording |
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CRM Contacts
| Name | Phone | Company | Tags |
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